Betfred Live Chat

Published on: 28/03/2017

Live-Chat Support is one of the best inventions that bookmakers and casinos have incorporated in recent years and, whilst you used to get stuck in a queue for hours when it was originally used, Betfred’s live-chat support is now usually well-manned, with requests and queries answered quickly.

Chatting With Betfred

If you want to start a live-chat conversation with Betfred, then start by heading to the homepage on the Betfred Website. Then look in the bottom corner where you`ll see an icon that says "Live Help 24/7" which means you can contact the Betfred Customer Support Team all day every day using live-chat.

Click-on the "Live Help 24/7 Icon and you`ll be given a choice of 9 options: Sport, Bingo, Deposits/Withdrawals, Games, Poker, Registration, Casino and Lottery. Click-on whichever option you think your query or question falls under, and you`ll then be presented with a simple request from to fill in. This requires just your name, email and your query, so type this information into the relevant boxes and then press "Start Chat".

Typical Live-Chat Conversation

12.07 [Me] - What`s the maximum number of selections you can have in a football accumulator and/or the maximum pay-out.
12.08 [Betfred Auto Response] - All of our agents are currently on other chats. We thank you for your patience. You may find the answer to your enquiry at http://www.betfred.com/help
12.08 – Queue Position 1
12.09 [Jake D] Hello, welcome to Betfred online Live Support. My name is Jake D.
12.09 [Jake D] How can I help?
12.10 [Me] - What`s the maximum number of selections you can have in a football accumulator and/or the maximum pay-out.
12.11 [Jake D] £1 million is the max-payout

Typical Response Times

Below is a table highlighting Betfred’s typical response times at 5 different times of the week.

Day	Live-Chat Requested	Betfred Responded	Question Asked	Question Answered
Saturday	9.00am	9.01am	9.02am	9.15am
Monday	1.00pm	1.01pm	1.02pm	1.07pm
Tuesday	11.30am	11.32am	11.34am	11.36am
Wednesday	2.40pm	2.42pm	2.43pm	2.48pm
Thursday	10.22am	10.27am	10.30am	Not Answered (see possible reason below)

5 Questions That we asked

Questions	Answers
What`s the maximum number of selections you can have in a football accumulator and/or the maximum pay-out?	£1 million is the max-payout.
Could you please tell me what other support choices Betfred offers?	Please use the following link to access Betfred’s contact page http://www.betfred.com/contact
What is Betfred’s current welcome bonus for new players?	You can see Betfred’s welcome bonus and all the other great Betfred promotions on our promotions page. http://www.betfred.com/promotions
Could you please tell me in which countries is gambling at Betfred restricted?	Restricted Countries are all listed in the terms and conditions - http://www.betfred.com/terms
I recently tried accessing my account after I hadn`t used it for a while but, after entering my username and password, I was told my account was blocked. Could you please tell me what`s the easiest way to get my account unblocked?	The Live-Chat Request was answered, but an answer to this question was not forthcoming within an hour. This may have been for security reasons.