Paddy Power Live Chat

Published on: 15/03/2017

Customer Support has never been in higher demand and, if the support offered by an online bookmaker or casino doesn`t live-up to customers` expectations, then customers can quickly take their custom elsewhere.

One bookmaker who recognises this is Paddy Power, and they offer 4 customer-support options to members, which are email, phone, FAQ and live-chat, with the latter the preferred option of most punters.

Unlike some leading bookmakers, live-chat isn`t just restricted to members either, and non-members can access the live-chat option.

Accessing Live-Chat

If you want to get in touch with Paddy Power via live-chat, then simply follow the steps outlined below:

Step 1 – Go to the home-page on the Paddy Power Website here

Step 2 – Scroll down the page until you see "Casino Information"

Step 3 – Click-on either "Contact Us" or "Help"

Step 4 – Scroll down past the FAQ section until you see "Contact us on Chat”

Step 5 – Select one of the following categories:

• Free Bets And Promotions • Gaming Queries • Deposits And Withdrawals • My Account • Responsible Gaming • Customer Security • Cash Card PPlus

Step 6 – Ignore the additional FAQ options and click-on "Live-Chat"

Step 7 – Fill-in the following requirements: First Name, Last Name, Email and Question

Step 8 – "Start Live-Chat"

Typical Response Times

Spending hours stuck waiting for someone to answer your live-chat requests is something Paddy Power won’t accept, and the bookmaker prides itself on averagely answering within 60-seconds – which I’m pleased to report they did on all 5 occasions that we contacted them.

Below are the times of the week we requested Live-chats, and the response times.

Day	Live-Chat Requested	Paddy Power Responded	Question Asked	Question Answered
Wednesday	9.00am	9.00am	9.02am	9.04am
Thursday	1.37pm	1.38pm	1.36pm	1.38pm
Friday	12.00pm	12.00pm	12.01am	12.02am
Saturday	6.41pm	6.41pm	6.43pm	6.45pm
Sunday	4.30pm	4.31pm	4.32pm	4.33pm

Typical Live-Chat Conversation

Wed, Mar 08, 9:0:32 Marcus CS: Hi, my name is Marcus CS. I`m here to help you with your query.
Wed, Mar 08, 9:1:13 Marcus CS: Can I confirm your Username please
Wed, Mar 08, 9:2:20 You: Hi Marcus, I`m not currently a member, I`m just making an enquiry as I`m thinking about becoming one for Cheltenham.
Wed, Mar 08, 9:4:10 Marcus CS: Understood , the deposit methods can be found here: https://support.paddypower.com/app/answers/detail/p/6/a_id/1894/kw/deposit%20methods

5 Questions That I asked

Questions	Answers
Could you please send me a link to where I can read all about Paddy Power’s security-measures?	http://casino.paddypower.com/footer/security
Could you please send me a link to where I could read all about the Paddy Power bookmaker license?	https://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/38939
Could you please tell me in which countries is gambling restricted at Paddy Power?	American Samoa, Bulgaria, Cyprus, Estonia, Guam, Israel, Micronesia, Netherlands Antilles, Northern Mariana Islands Puerto Rico, U.S. Virgin Islands, U.S.A. and US Minor Outlying Islands.
Could you please tell me what different deposit methods I can use at Paddy Power?	The deposit methods can be found here: https://support.paddypower.com/app/answers/detail/p/6/a_id/1894/kw/deposit%20methods
Is there a fee if my account is dormant for a while?	Please find all the details about dormant accounts here: https://support.paddypower.com/app/answers/detail/p/10/a_id/3623/kw/deposit%20currencies